Unlock Efficiency and Innovation with Managed IT Services
SLA-Driven Excellence
Benefit from performance-based support with shared accountability. Our model includes clear metrics, risk-sharing agreements, and defined penalties for non-compliance.
Flexible Support Options
Choose from targeted staff augmentation to complete managed services. Access onshore, offshore, or hybrid delivery models tailored to your needs.
Cost-Effective Structure
Leverage cross-trained teams guided by application experts. Our robust support structure reduces overhead through multi-talented resources working within unified teams.
ITIL Best Practices
Experience superior service through proven ITIL methodology. Our culture emphasizes continuous learning and systematic improvement for solid IT support.
Proactive Issue Resolution
Prevent problems before they impact operations. Advanced monitoring tools, techniques, and methodologies ensure system stability.
Reliable Coverage Model
Eliminate single points of failure with strategic backup resources. Critical applications receive consistent support without dependencies on single experts.
Application Support
Don't let system issues impact patient care. Our
specialized application support keeps your critical
healthcare technologies running at peak efficiency.
By combining deep platform expertise with rapid
response capabilities, we help healthcare providers
maintain focus on patient care while their applications
receive expert attention.
Application Support Services
Incident Support
Our three-tier escalation system resolves EHR incidents with clinical insight, not just technical fixes. We identify root causes behind disruptions, implement preventative measures, and maintain 24/7 coverage with specialists who understand healthcare workflows beyond the code.
Enterprise Application Support
We revitalize underperforming systems through targeted analytics, improvement frameworks, and custom solutions that respect system integrity. Beyond break-fix support, we optimize cross-application workflows and resolve interoperability challenges through dual-domain expertise.
Request Completion
Our request assessment matrix evaluates business impact, complexity, and strategic alignment to transform backlogs. We maintain 99.7% accuracy for system modifications through rigorous validation protocols. We specialize in expediting clinical and revenue cycle adjustments that directly impact patient care.
Queue Handling
We implement AI-assisted categorization with clinical impact scoring to prioritize issues affecting patient care and revenue. Our custom healthcare ticketing workflows ensure urgent clinical matters receive immediate attention while maintaining transparency through real-time dashboards and stakeholder communication protocols.
Specialized Expertise On Demand
Finding a qualified Clarity report writer or Bridges interface specialist can take months—if you can find one at all. Our bench includes certified experts across major healthcare platforms, ready to deploy without lengthy recruitment cycles or onboarding delays.
Application Performance & Monitoring
We track 300+ application metrics, detecting early warning signs before users experience issues. Our customized alerting thresholds focus on time-sensitive clinical systems and revenue cycle functions, preventing problems that would otherwise impact daily healthcare operations.
The Virtelligence Advantage
Finding genuine healthcare application experts feels impossible—until you work with Virtelligence. We deliver specialized support talent within your actual budget constraints while eliminating the technical bottlenecks that derail most healthcare organizations.
Our certified teams bring documented results: 40% faster issue resolution and 99.9% system availability across major clinical and administrative platforms. We don't just monitor applications—we anticipate disruptions before they impact operations.
What truly sets us apart? Our structured partnership approach. We bridge the gap between clinical stakeholders and technical teams, creating governance clarity that transforms chaotic support processes into predictable successes.
While you focus on patient outcomes and strategic growth, we ensure your enterprise applications actually support your mission instead of complicating it.
ServiceDesk
Navigating patient portal maintenance, daily IT challenges,
and
stakeholder
satisfaction
pulls healthcare organizations away from
delivering exceptional care.
Our expert team provides 24/7/365 Tier 1 support through
comprehensive help desk, clinical service desk, and patient portal
services—ensuring system stability when you need it most. For select
clients, we offer dedicated support agents who develop deep
familiarity with your unique systems and user requirements, further
enhancing operational excellence and the end-user experience.
Specialized Support for Operational Excellence
Healthcare organizations can't afford to let IT management distract from patient care. Daily challenges with portals, system maintenance, and user support consume valuable resources. Our specialized Tier 1 support services deliver IT operational excellence while enhancing user experience. Count on round-the-clock help desk, clinical support, and portal assistance for consistent system performance.
IT Service Desk
Our comprehensive IT Service Desk resolves technical issues quickly through our specialized healthcare IT expertise. We handle everything from password resets to network connectivity problems, providing 24/7 multi-channel support via phone, email, and chat. Our team tracks issues systematically, ensuring nothing falls through the cracks while reducing operational burden on your internal resources.
EHR Clinical Service Desk
We deliver support tailored specifically for healthcare providers, with expert assistance for Epic, Cerner, MyChart and additional clinical systems. Our specialists combine healthcare knowledge with technical expertise to ensure rapid first-call resolutions. Services include experienced EHR troubleshooting, self-service options, targeted training, and specialized provider assistance—all focused on maintaining clinical workflow efficiency.
Patient Portal Support
We provideassistance for your patients' virtual care needs, ensuring they can access healthcare services seamlessly. Our team delivers expert patient portal support, troubleshoots video visit connectivity issues, offers specialized COVID-19 response assistance, helps with appointment scheduling, and provides technical guidance for telemedicine devices. This complete support package keeps your patients connected to care while reducing the burden on your clinical staff.
Powering Healthcare IT Excellence
Technical challenges shouldn't distract from patient care delivery. We transform traditional IT management into a strategic advantage. Healthcare organizations partnering with us report 40% more time focused on care initiatives. Here's what sets our approach apart:
Cost-Effective Performance
Transform IT spending into measurable results. Our data-driven approach delivers documented ROI through optimized support metrics.
Healthcare-Specific Expertise
Navigate complex healthcare technology with confidence. Our specialists master the latest platforms, security protocols, and compliance standards.
Reliable System Operations
Trust U.S.-based teams for round-the-clock vigilance. Proactive monitoring prevents issues before they impact care delivery.
Dynamic Resource Scaling
Adapt support levels in real-time. Our flexible teams expand or contract based on your operational demands.
Why Choose Virtelligence for
ServiceDesk
Don't let inconsistent support undermine your healthcare
operations.
Our Tier 1 support services deliver outcome-driven enterprise
assistance that keeps your systems running smoothly and your staff
productive. When you partner with Virtelligence, you gain efficiency
and savings through our metric-driven approach, ensuring maximum
return on your support investment.
Our specialists bring deep healthcare acumen, staying current
with
technologies, security requirements, and regulatory compliance. We
provide consistent stability through proactive monitoring by U.S.-based
agents, while offering adaptable scalability to meet both immediate
needs and evolving requirements. Our support solutions integrate
seamlessly with your existing tools and systems, freeing your
organization to focus on what matters most—delivering
exceptional
patient care.
Data Analytics & Reporting
Drowning in healthcare data while your strategic initiatives
gather
dust? We get it. Our Data Analytics specialists handle the behind
the-scenes
heavy
lifting—managing reporting systems, maintaining
ETL processes, and ensuring data quality across your organization.
No more weekend cleanups or midnight report emergencies.
While
we manage the technical data operations, your team can focus on
what truly matters—transforming insights into better patient care
and smarter business decisions. Because your data should fuel your
mission, not complicate it.
Data Intelligence: Transforming Healthcare Information Into Action
Buried in your systems lies untapped potential—clinical trends, operational efficiencies, revenue opportunities. We extract these hidden insights and transform them into clear decision pathways that advance both patient care and organizational performance.
Strategic Report Development
Most analytics teams build what executives request. We dig deeper. Having crafted 2,500+ healthcare reports, we know which questions actually matter. Our analysts don't just deliver data—they surface insights your teams didn't know to ask for. And we do it all within your existing governance framework.
ETL Process Optimization
Data pipelines break. A lot. That midnight alert about failed transfers? Gone. We silently manage those critical data flows behind the scenes— monitoring, fixing, and enhancing them before problems reach your dashboard. You'll stop wondering if reports are accurate and start trusting them implicitly.
Interactive Visualization Mastery
Raw numbers rarely change behavior. Stories do. We transform complex healthcare metrics into visual narratives that resonate with both analysts and busy clinicians. Whether in Epic, Tableau, or PowerBI, we design visualizations that make patterns jump off the screen and trigger action.
Flexible Engagement Frameworks
Fixed analytics budgets meet unpredictable healthcare needs? That math never works. We've ditched rigid contracts for scaling models— from targeted reporting packages to comprehensive managed services. Your analytics support expands exactly when and where you need it, without the budget surprises.
The Virtelligence Advantage
Ever notice how your brilliant analytics team spends 80% of
their
time
just keeping reports running? That daily data grind—fixing broken
ETL
processes, updating dashboards, explaining why numbers don't match
—it's stealing your innovation capacity.
Virtelligence flips this equation. Our specialized Data
Analytics
team
takes over those essential but draining tasks. We don't just
maintain
your reporting ecosystem; we quietly improve it while handling the
day-to-day operations that consume your internal resources.
The transformation is immediate: suddenly your talented analysts
escape maintenance mode. They're free to pursue those strategic
projects that have been sitting on the backburner for months.
Let us manage the data machinery while you finally focus on what
healthcare organizations actually need—insights that drive better
outcomes.
Trusted Clients
20 years of Proven Partnership with over 200 Health Systems across the Globe
